Terms of Service
Last Updated: November 25, 2025
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Master Prompt Licenses
Master Prompts are professional, AI-powered prompt templates available for purchase in our Marketplace. Each purchase grants you a lifetime license to use the prompt on your CyWire account.
Your License Includes:
Important:
Licenses are non-transferable and tied to your account. You may not share, resell, or redistribute purchased prompts.
For complete license terms, pricing details, and FAQs, see: Master Prompt License Agreement
AI Credit Pricing
AI credit costs are dynamic and may adjust periodically based on:
- Underlying AI model provider pricing changes
- Infrastructure cost fluctuations
- Platform optimization improvements
Transparency Commitment
- ✅ All credit costs are displayed in real-time before you initiate any operation
- ✅ You will never be charged credits without seeing the cost upfront
- ✅ Your monthly credit allowance remains fixed per subscription tier
Minor Adjustments (No Notification)
Changes of ±0.25 to ±0.50 credits (e.g., ×10.0 to ×10.25)
These represent 2.5-5% adjustments to maintain service quality
Major Adjustments (Email Notification)
Changes of ±1.0+ credits (e.g., ×10.0 to ×11.0)
- • You will receive advance notice explaining the reasons
- • No specific cost details will be shared (business confidential)
Quality Guarantee
- ✅ We will NEVER downgrade AI model quality to reduce costs
- ✅ We will NEVER reduce features to save money
- ✅ Adjustments are made to credit costs only due to minor LLM price fluctuation, not service quality
Subscription Terms
Billing Cycles
CyWire offers monthly subscription plans. compared to month-to-month billing.
Tier Features
Free Tier
- • Save up to 5 Master Prompts
- • Paste from ChatGPT, Claude, or any AI chat
- • Browse marketplace templates
- • 500MB storage (100+ documents)
- • Current version only (no history)
- • Basic export (JSON)
Pro Tier ($49-59/month)
- • Unlimited Master Prompts (saved)
- • 100 AI credits per month
- • AI-powered generation with latest models
- • Full version history
- • 25GB storage
- • Up to 3 team members
- • Advanced export formats
- • Cloud storage integrations (Google Drive, Dropbox, OneDrive)
Premium Tier (Coming Soon)
Enhanced capabilities for growing teams. Details will be announced upon launch.
Enterprise Tier (Coming Soon)
Custom solutions for large organizations. Contact sales for availability and pricing.
Cancellation Policy
You may cancel your subscription at any time. Your access will continue until the end of your current billing period. No refunds are provided for partial months.
Usage Limits
Credit Reset
AI credits reset on the first day of each month. Unused credits do not roll over.
Fair Use Policy
We expect reasonable use of the platform. Activities that may be considered abuse include:
- Automated scraping or data extraction
- Reselling or redistributing platform access
- Attempting to reverse-engineer AI models
- Excessive API calls designed to test limits
Storage Limits
Storage limits are enforced per tier. If you exceed your storage quota, you will be prompted to upgrade or delete files.
Data Privacy & AI Processing
Your data privacy is our top priority. When you use CyWire:
- We only send data to AI providers that you explicitly choose to process
- Data sent to AI providers is not used to train their models
- We use enterprise API agreements with zero data retention policies
- All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- You retain full ownership of your data and can export or delete it at any time
Important Note
While AI providers commit to not training on your data, any content you submit through AI operations will be processed by third-party AI services. Do not submit sensitive personal information, credentials, or confidential data unless you understand the implications.
Compliance & Regulatory Responsibility
⚠️ CRITICAL: Your Responsibility
YOU ARE SOLELY RESPONSIBLE FOR ENSURING ALL MASTER PROMPTS, AI-GENERATED CONTENT, AND PLATFORM USE COMPLY WITH ALL APPLICABLE LAWS, REGULATIONS, AND INDUSTRY STANDARDS FOR YOUR SPECIFIC INDUSTRY AND JURISDICTION.
CyWire provides tools to create and manage AI prompts, but we do NOT provide legal, compliance, or regulatory advice. You must:
- Conduct your own due diligence to research all compliance requirements, regulatory frameworks, and industry standards applicable to your business
- Add all necessary compliance information to your Knowledge Base documents and Master Prompts to ensure AI-generated content meets your industry requirements
- Verify all AI-generated content for accuracy, compliance, and regulatory adherence before using it in production or decision-making
- Maintain current knowledge of changing regulations (HIPAA, GDPR, SOX, IATF 16949, FDA, etc.) relevant to your industry
- Implement appropriate review processes with qualified professionals (legal counsel, compliance officers, subject matter experts) before deploying AI-generated content
Industry Examples (Non-Exhaustive)
- Healthcare: HIPAA, HITECH, FDA regulations, state medical privacy laws
- Automotive: IATF 16949, ISO 9001, customer-specific requirements (CSRs), safety standards
- Finance: SOX, SEC regulations, FINRA rules, anti-money laundering (AML) requirements
- Legal: Attorney-client privilege, bar association rules, jurisdiction-specific legal standards
- Education: FERPA, COPPA, accessibility requirements (ADA, Section 508), accreditation standards
- Manufacturing: ISO standards, OSHA, environmental regulations (EPA), product safety requirements
No Warranty of Compliance
CyWire makes NO WARRANTIES or representations that Master Prompts, AI-generated content, or platform features will meet your specific compliance, regulatory, or industry requirements. The platform is a tool; compliance is YOUR responsibility.
Content Ownership & Intellectual Property
CyWire Platform Ownership
All Master Prompts, AI-generated content, templates, and materials created through or stored on the CyWire platform are owned by CyWire. This includes:
- Master Prompt structures, schemas, and templates
- AI-generated sections, descriptions, and metadata
- Knowledge Base embeddings and vector indices
- Platform-generated analytics and insights
- Marketplace listings and community contributions
Your Rights: Download & Backup
While CyWire retains ownership of all content on the platform, you may:
- ✅ Download your Master Prompts via API or file export for personal backup purposes
- ✅ Export your content in JSON or text format for archival or migration
- ✅ Use downloaded content in your own applications and workflows
- ✅ Create derivative works based on your downloaded Master Prompts
Important: Downloaded content remains subject to these Terms. You may not resell, redistribute, or claim ownership of CyWire platform features or infrastructure.
User-Uploaded Content
Content you upload to Knowledge Base (PDFs, documents, etc.) remains your property. By uploading, you grant CyWire a license to process, store, and use that content solely to provide platform services.
Limitation of Liability & Indemnification
DISCLAIMER OF WARRANTIES
THE CYWIRE PLATFORM, MASTER PROMPTS, AI-GENERATED CONTENT, AND ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
CyWire disclaims all warranties, including but not limited to:
- Merchantability or fitness for a particular purpose
- Non-infringement of third-party rights
- Accuracy, reliability, or completeness of AI-generated content
- Compliance with industry regulations or standards
- Uninterrupted or error-free operation
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CYWIRE SHALL NOT BE LIABLE FOR:
- Indirect, incidental, special, consequential, or punitive damages arising from your use of the platform
- Loss of profits, revenue, data, or business opportunities resulting from platform use or AI-generated content
- Regulatory fines, penalties, or sanctions resulting from non-compliance with industry regulations
- Legal claims, lawsuits, or investigations arising from your use of AI-generated content
- Damages exceeding the amount paid by you to CyWire in the 12 months preceding the claim
This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability) and even if CyWire has been advised of the possibility of such damages.
YOUR INDEMNIFICATION OBLIGATION
You agree to indemnify, defend, and hold harmless CyWire, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
- Your use or misuse of the CyWire platform
- Your violation of these Terms of Service
- Your violation of any laws, regulations, or third-party rights
- Content you upload, create, or distribute using the platform
- AI-generated content you use in your business or applications
- Claims that your use of the platform infringes on third-party intellectual property
- Regulatory non-compliance or industry standard violations
Professional Advice Required
CyWire does not provide legal, medical, financial, or professional advice. You must consult with qualified professionals (attorneys, compliance officers, subject matter experts) before:
- Using AI-generated content in regulated industries
- Making business decisions based on AI outputs
- Deploying Master Prompts in production environments
- Relying on platform features for compliance purposes
Account Termination & Deletion
Voluntary Account Deletion
You may request account deletion at any time from your profile settings or by contacting support@cywire.ai. Upon deletion request:
⏱️ 30-Day Grace Period
- Your account is marked for deletion and access is restricted
- You receive an email with cancellation instructions
- You have 30 days to cancel the deletion request
- After 30 days, deletion becomes permanent and irreversible
Content Handling Upon Deletion
- Private Team Content: Permanently deleted after 30-day grace period
- Published Global Prompts: Ownership transfers to CyWire to maintain public availability
- Marketplace Listings: Ownership transfers to CyWire; revenue sharing ceases upon deletion
- Community Contributions: Remain available; authorship credited to "CyWire Community"
- Personal Data: Deleted per our Privacy Policy (billing records retained 7 years for legal compliance)
- Backups: May persist up to 90 days in backup systems before permanent removal
CyWire-Initiated Termination
We reserve the right to suspend or terminate accounts that:
- Violate these Terms of Service
- Engage in fraudulent or abusive behavior
- Fail to pay subscription fees after grace period
- Pose security or legal risks to the platform
In such cases, we will provide notice when possible, but reserve the right to immediate termination for severe violations.
📋 Why Published Content Transfers to CyWire
When you publish content globally or list it on the marketplace, other users depend on its availability. Transferring ownership to CyWire ensures the community continues to benefit from valuable contributions while respecting your authorship during your active tenure. This approach prevents broken links and maintains platform integrity.
Eligibility & Age Requirements
By creating an account, you represent and warrant that:
- You are at least 18 years of age or the age of majority in your jurisdiction
- You have the legal capacity to enter into binding contracts
- You are authorized to bind your organization to these Terms (if creating a business account)
- All information provided during registration is accurate and current
- You will maintain the security and confidentiality of your account credentials
Accounts created by individuals under 18 or without proper authorization will be immediately terminated without refund.
Contact Us
If you have questions about these Terms of Service, please contact us at: support@cywire.com
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