Help & Support
Get help with CyWire, find answers to common questions, or contact our support team
Need Help?
Our support team is here to help you with any questions or issues
Email Support: support@cywire.aiWe typically respond within 24 hours (Premium customers get priority support)
API Documentation
Learn how to integrate with our API
Pricing & Plans
View features and upgrade options
Frequently Asked Questions
🚀 Getting Started
How do I upload documents?
Navigate to the Documents page and click Upload Document. Supported formats include PDF, TXT, CSV, Excel, and JSON files up to your tier's file size limit.
How do I connect my ERP system?
Go to Integrations from your account menu. We support SAP, Oracle, Microsoft Dynamics, and custom integrations via API.
How do I invite team members?
Visit the Teams page and click Invite Member. Your plan must support multiple users (Pro: 10, Enterprise: 50, Premium: unlimited).
💳 Billing & Plans
What payment methods do you accept?
We accept all major credit cards via Stripe. Enterprise customers can request invoicing.
Can I change my plan anytime?
Yes! Upgrade instantly to access more features. Downgrades take effect at the end of your current billing cycle.
Do you offer annual discounts?
Yes! Save 20% with annual billing on all paid plans (Pro: $468/year, Enterprise: $3,828/year, Premium: $7,668/year).
⚡ Features & Limits
What are AI credit limits?
Limits reset monthly: Free (trial), Pro (100), Premium (300), Enterprise (2,500). Track usage in Billing & Usage dashboard.
How long are files stored?
File retention varies by tier: Free (14 days), Pro (60 days), Enterprise (180 days), Premium (365 days).
What AI models do you use?
Free/Pro tiers use our Fast Mode processing. Premium/Enterprise use Quality Mode with extended context for superior accuracy.
🔒 Security & Privacy
Is my data secure?
Yes! All data is encrypted at rest and in transit. We use Supabase with RLS policies and signed URLs for file access.
Can I export my data?
Yes! All tiers can export data at any time. Go to Settings → Data Export.
Do you have SOC 2 compliance?
We're working on SOC 2 certification. Enterprise customers can request our security documentation.
🔌 API Access
Does the Free tier include API access?
No. Free tier does not include API access. API access is available starting with the Pro tier ($49/month) which includes 1,000 API calls per hour. Premium tier gets 10,000 calls/hour, and Enterprise tier gets unlimited API access.
What are the API rate limits by tier?
Free: No API access
Pro ($49/month): 1,000 calls per hour
Premium ($399/month): 10,000 calls per hour
Enterprise ($799/month): Unlimited (Fair Use Policy)
How do I get API access?
Upgrade to Pro or higher, then visit the API Access page to generate your API keys. You'll need to create a developer account to manage your keys and view usage analytics.
📋 Master Prompts & Versioning
What are Master Prompts?
Master Prompts are reusable AI prompt templates for different industries (Healthcare, Manufacturing, Finance, etc.). They can be used in spreadsheet analysis, document processing, workflows, and more.
How does Master Prompt versioning work?
Each Master Prompt has a slug (unique name like "healthcare-diagnosis") and a version number. When you create a new version, the old version is automatically deprecated and the new version becomes the "Latest" (canonical) version. Version badges appear in dropdowns: v2, ✓ Latest, or ⚠️ Deprecated.
Can I access older versions of a Master Prompt?
Yes! Go to the Master Prompt detail page and click the Version History tab. You can view all versions, compare changes, and switch between versions. Older versions are marked as deprecated but remain accessible.
How do I use the Blueprint API?
Use the /api/v1/blueprints/:slugOrId endpoint. You can fetch by slug (e.g., "healthcare-diagnosis") or by UUID. Add ?version=2 to get a specific version, or omit it to get the latest version.
GET /api/v1/blueprints/healthcare-diagnosis?version=2
What happens when I deprecate a Master Prompt version?
Deprecated versions show a ⚠️ Deprecated badge and cannot be selected in the Marketplace. Existing marketplace listings using deprecated prompts show a warning banner. You should update to the latest version.
Where can I find the API documentation?
Visit the API Documentation page for complete examples of all endpoints including the Blueprint API with slug-based versioning.
Can't find what you're looking for?
Contact Support Team